Frequently Asked Questions

ARE CRAVE SALES S.O.R (SALE OR RETURN) OR FIRM SALE?
Crave is a firm sale company and all orders should be considered as such.  If any special sale requirements are needed you must discuss this with our sales representative before purchase. 

WHEN IS PAYMENT DUE?
Payment is due on invoice.

IS THERE A MINIMUM ORDER VALUE?
We don’t insist on a minimum order value.  If there are minimum order quantities required on any products, this will be clearly stated.

WHAT HAPPENS IF SOME OF MY ORDER IS OUT OF STOCK?
Your stock will automatically be placed on backorder and be delivered once the stock arrives.  If we can’t deliver any item pertaining to your order you will be informed by way of your invoice and packing slip advice.

DO I PAY FOR FREIGHT?
The shipping charge is based on your net order
$0-$2999 = 3%
$3000-$4999 = 1.5%
$5000+ = Free Shipping*
*incl oversize items

DO I HAVE TO PAY A DEPOSIT FOR INDENTS, PREORDERS OR BACK ORDERS?
No deposits are required for any orders, but they are firm orders and not able to be cancelled.

DO I NEED AN ACCOUNT TO PURCHASE?
Crave sells to independent retailers and corporate accounts.  To enquire about opening an account with us please contact us here.

WHEN WILL MY ORDER BE SHIPPED?
Your order will typically be dispatched within 24 hours. Please note due to our warehouse running on a covid continuity plan there may be delays

WHAT IF I NEED IMAGES FOR MY WEBSITE/SOCIALS.  WHERE CAN I GET THEM?
We have image banks with product shots and lifestyle imagery for all brands, made available to you once you sign up to our B2B here.

I NEED PRODUCT DESCRIPTIONS.  WHERE CAN I FIND THESE?
You can find product descriptions on our B2B website, please contact us if you require more information than is available.

 

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